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Complaints Procedure

Money-pig.co.uk is a registered trading name of Partington Limited which is an Introducer Appointed Representative of T-Dot who as a regulated firm handle complaints on our behalf. Customer service is very important to us and T-Dot and we welcome feedback if you are unhappy. We will do our best to ensure that complaints are resolved as quickly as possible and with the right outcome for our customers.

How to contact T-Dot to make a complaint

Please send T-Dot your details, a description of your complaint and how you think they can resolve it, and any other relevant information. In writing or via email to:

Office 102, Oxford Point, 19 Oxford Road, Bournemouth BH8 8GS
T. UK Limited is authorised and regulated by the Financial Conduct Authority, under FRN 688026

How long will it take?

Your complaint will be acknowledged promptly in writing, T-Dot will do their best to resolve your complaint as quickly as possible. Sometimes it may take longer to fully investigate, and if a complaint is particularly complex, it may take longer to resolve. They will always try their best to respond to your complaint as quickly as possible and will send you their final response no later than 8 weeks from when you first complained. If they cannot complete the investigation in this time, they will contact you to explain the delay and give you an indication of when to expect their response.

If you are unhappy with the progress of your complaint or are not happy with their final response, at this point, you can refer it to the Financial Ombudsman Service. The Financial Ombudsman Service will only deal with your complaint if you have given Quint the opportunity to put matters right, so please contact them first and they will do all they can to help you.

Financial Ombudsman Service (FOS)

If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of the final response. To submit a complaint to FOS, please contact The Financial Ombudsman Service, Exchange Tower Harbour Exchange Square, London, E14 9SR.

Telephone: 0800 023 4 567 (calls to this number are now free on mobile phones and landlines) 0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers).

Email:

Website: www.financial-ombudsman.org.uk

European Online Dispute Resolution Platform

In relation to your complaint you can also request a review from the European Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/